Return Policy

At AzlelaCreation, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return process.

1. Eligibility for Returns

1.1 Return Period
You may return most items within [Insert Return Period, e.g., "07 days"] of receiving your order for a full refund or exchange. After this period, we cannot accept returns.

1.2 Condition of Items
To be eligible for a return, the item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. Items that are damaged, altered, or not in their original condition may not be accepted for a refund or exchange.

1.3 Non-Returnable Items
Certain items are final sale and cannot be returned, including:

• Perishable goods (e.g., food, flowers)
• Custom or personalized items
• Intimate apparel and swimwear
• Gift cards
• Sale or clearance items

2. Return Process

2.1 Requesting a Return
To initiate a return, please contact our customer service team at [insert contact email or phone number] with your order number and details of the item(s) you wish to return. Our team will guide you through the return process.

2.2 Return Shipping
You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

2.3 Return Address
Please send your return items to the following address: [Insert Return Address]
AzlelaCreation
[Street Address]
[City, State, ZIP Code]
[Country]

3. Refunds

3.1 Processing Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within [Insert Time Frame, e.g., "7-10 business days"].

3.2 Late or Missing Refunds
If you haven’t received a refund after the expected time frame, please check your bank account or contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done this and still have not received your refund, please contact us at [insert contact email].

4. Exchanges

If you need to exchange an item for a different size, color, or style, please contact us at [insert contact email]. Exchanges are subject to product availability. The return and shipping process for exchanges is the same as for returns.

5. Defective or Damaged Items

If you receive a defective or damaged item, please contact us immediately at [insert contact email or phone number] with photos of the damage. We will work with you to arrange for a return, exchange, or refund at no additional cost.

6. Cancellations

You may cancel your order before it has been shipped. If your order has already been shipped, please follow the return process outlined above.

7. Contact Us

For any questions regarding our return policy, please contact us at:

Email: info@azlelacreation.shop
Phone:  
Address: